Política de cancelación y reembolso

This policy explains when payments made on PQC Imza are refunded. Your statutory right of withdrawal is set out in the Pre-Contractual Information and the Distance Sales Agreement.

Summary

Situation	Refund
Credit pack, within 14 days of purchase	The price of unused credits is refunded
Credit pack, after 14 days	No refund; credits never expire, so you can use them whenever you like
Plan, within 14 days of its first payment, no document of the plan used	The whole payment is refunded
Plan, otherwise (including renewals)	No refund for the current period; cancel any time and nothing more is charged
Single-document payment, after the document is opened for signature	No refund (the service starts immediately with your consent)
A document that cannot be used for a technical reason on our side	Refunded, or returned to your account as a credit
Paying twice for the same document by mistake	The extra payment is refunded

Unused credits

If you ask for a refund within 14 days of buying a credit pack, we refund the credits you have not used, at the pack's price per credit. For example, if you have used 3 credits of a 10-credit pack, the other 7 are refunded.

Document payments

With a single-document payment the document is opened for signature as soon as the payment is confirmed, and the service begins at once with the consent you give on the payment page. Under Article 15(1)(ğ) and (h) of the Distance Contracts Regulation there is therefore no right of withdrawal and no refund for these payments. If, however, a document cannot be signed or used for a technical reason on our side, we refund it or return the credit to your account.

Plans

A plan renews automatically until you cancel it from Manage subscription on the Credits page; it then ends at the close of the period already paid and nothing more is charged. Within 14 days of a plan's first payment you may withdraw: if no document of the plan has been used, the whole payment is refunded. After a document of the plan is used, or for a renewal, the payment for that period is not refunded.

How to ask for a refund

1. Write to hello@pqc-imza.com from the email address registered to your account.
2. Give the payment date and amount and, if relevant, the document number.
3. We reply within 3 business days. Approved refunds are made to the card you paid with within 14 days of receiving your request.

How long a refund takes to show on your card depends on your bank, usually 5–10 business days. Refunds are made in the currency of the payment (USD); we are not responsible for exchange-rate differences or fees charged by your bank.